Return Policy

• -Returning & Replacement & Refund

Return Policy

If you are not 100% satisfied with the items you received, we can easily arrange an exchange for you within 7 calendar days from the date of signing. Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.

Please consult the customer service by opening a dispute (You need to login in before opening a dispute):https://account.krystalwigs.com/account/OrderComplaint/

Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.

See below for additional information regarding our returns and exchanges policy.

Fill in the Return and Exchange Card

The return and exchange card will be find in your package. It will make your request handled efficiently. So please fill in it with clear writing and send the card back with the package.

Policy May Different Because of the Different Categories

Please note, special categories may be subject to a return policy, that may differ from our standard return policy above.

Return Address

Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.

If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service: 

Krystalwigs@gmail.com